Thank you for taking the time to gather this email address. You are WELCOME to use this email and if I’ve given you this link, I INTEND for you to use it if needed.
Part of premium and reputable veterinary medicine is having access to premium services, like after-hours contact information.
General Terms and Conditions
This email is so that my clients can ask questions regarding an on-going case, follow up on an on-going case, send a picture or video of an on-going case, or get help with an on-going case from home.
I may not see your email right away, and relying upon email for help in an emergency situation could cause catastrophic delays.
This email is not intended to open a new case, or get emergency advice or information, and the reason is, I typically need my records in front of me, or have the case fresh in my mind. Also, I may not see your email right away, and relying upon email for help in an emergency situation could cause catastrophic delays.
Thank you for being my client. And trusting me with your pet. It means more than you know, both to me, and your pet. I truly am “in their corner” as their biggest advocate and shepherd to the longest comfortable life possible, with your help.
Sometimes people do the following which is UNDERSTANDABLE but not very time-effective:
- Make appointments via email (Not-so-much)
- Cancel appointments via email (Not-so-much)
- Secure new, emergency help when Dr Johnson isn’t expecting your contact on a case at that point. (Not-so-much)
- Order medications in a timely fashion (urgent need) (Not-so-much)
The above four things have caused problems for clients. Because email is kind of unreliable for time-sensitive stuff. We don’t mind reaching out on those ISSUES, of course, but it makes things a pretty sticky sometimes, and folks think we’re not ‘on top of our game’ for a delayed response.
Please try not to use this email address if your pet was shot-clinic-vaccinated in a Keller-Williams, Waffle House or AutoZone parking lot on a card table. (Basically, a Shotvet or shot clinic) Part of premium and reputable veterinary medicine is having access to premium services, like after-hours contact information. For shot-clinic customers after-hours, please contact the clinician* used.
E-Mail is kind of an ‘as needed per case’ thing.
Make no mistake, we appreciate your business more than you know and we want your experience to be efficient and satisfactory.
The office number is 770 977 5377 and we welcome your call!
Doc Johnson and Johnson Vet Services
*LOL Site is supposed to be password protected. What’re they hiding?